FAQs

  • Go to SHOP, browse our products, and if you find anything you like, ADD TO CART.

  • Ready to purchase? Click CHECKOUT.

  • Enter your complete shipping details.

  • Choose your preferred payment and/or shipping method.

  • Click PLACE ORDER to complete your purchase.

  • You should automatically receive an Order Confirmation email. If you don’t get one, let us know.

  • For COD, your payment will be collected upon delivery.
  • PAYPAL

For order within Dumaguete City, we offer a flat rate of P50 via the local delivery service.

For orders outside Dumaguete, we offer a flat rate of P150 anywhere in the Philippines.

*CHENINA also reserves the right to charge higher shipping fees to remote areas.

For Dumaguete deliveries and within Negros Island, you will receive your orders within 5 days max.

For other locations, please allow 7 – 14 days delivery. Unfortunately, we have no control over the lead time and this is just an estimate. Rest assured that we will provide you with the tracking number.

We are very sorry but this is not possible for now.

While there is nothing wrong with an Ukay-ukay, our preloved collection does not fall from that category. All products from the collection are personally hand-picked and bought from the previous owner. Everything is carefully selected and cleaned/washed before they are sent here.

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